Services include:

Emergency Assistance and Response Unit (EARU)

EARU provides limited emergency financial assistance and/or emergency response for families and individuals displaced or made homeless and residents with court-ordered evictions. Assistance is available for residents displaced by disasters, natural and otherwise. Temporary shelter can be provided following, or as a supplement to, Red Cross disaster assistance aid. Applications for assistance can be made in person at 1430 Cherry Street, Monday – Thursday, 9am – 4pm. Please call the EARU Information Line at 215-686-7177 to determine eligibility. It is available 24 hours a day, seven days a week.

Homelessness Prevention and Retention Assistance

Prevention services include cash assistance with rent and mortgages, security deposits, or utility payments to households city-wide to resolve a housing crisis and prevent homelessness.

Emergency Housing

Short-term accommodation for individuals and families to resolve an immediate housing crisis. Level of need is assessed and case management assistance provided to obtain appropriate care. Individuals must arrive in person; no telephone assessments are made. Intake and after-hours reception sites are listed below:

Appletree Family Center

1430 Cherry Street
Intake and assessment for single women and families,
Monday – Friday 7am – 3:30pm

Salvation Army Red Shield Family Residence

715 N. Broad Street
Intake and assessment for families
with children after 4pm and on weekends and holidays

Roosevelt Darby Center

802 N. Broad Street
Intake and assessment for
single men
Monday – Friday 7am – 3:30pm

Station House

2601 N. Broad Street
Intake and assessment for single men after 4pm and on weekends and holidays

House of Passage

48th Street and Haverford Avenue
Intake and assessment for single women after 4pm and on weekends and holidays

Youth/Young Adult Access Points (operational as of March 6, 2018)

In addition to the intake centers listed above, if you are between 18 and 24 years old and experiencing homelessness in Philadelphia County, you can also go to a youth access point to be evaluated for services through the homeless assistance system. You can visit one of these agencies below during the listed drop-in hours to be evaluated for services.

Valley Youth House

1500 Sansom St., 3rd Floor
Philadelphia, PA 19102
Monday- 10am-1pm
Wednesday- 2pm-4pm
Thursday- 1pm-5pm
Friday- 9am-12pm

Attic Youth Center

255 S. 16th St.
Philadelphia, PA 19102
Monday-Friday- 12pm-2:30pm

*Note: If you are under 18 and are experiencing homelessness, you can reach out to one of the following Runaway and Homeless Youth providers for assistance:

Youth Emergency Services (emergency shelter for youth ages 17 and under):
215-787-0633 OR 1-800-371-SAFE
Connection Training Services (emergency shelter for youth ages 17 and under):
Forget Me Knot Youth Services (emergency shelter for youth ages 17 and under):
Pathways PA (emergency shelter for female youth ages 17 and under):
Valley Youth House Synergy Project outreach team (24/7 outreach hotline):

Emergency Food Distribution Program

State food distribution to shelters and Philadelphia soup kitchens, food cupboards and pantries.

Transitional Housing

Transitional Housing helps households move from Emergency Housing toward self-sufficiency by providing supported semi-independent living for a period of 12-24 months. Homeless Services funds and collaborates with City departments and nonprofit organizations on the operation of transitional housing for individual and families.

Permanent Supportive Housing Clearinghouse

The Permanent Supportive Housing Clearinghouse provides housing opportunities to homeless individuals who currently reside in shelter, behavioral health, transition and recovery housing facilities. The Clearinghouse provides a single point of housing access for households in the Health and Human Services priority populations who have both a services and housing need. It also provides permanent housing options for people with disabilities.

Rapid Re-Housing

The Rapid Re-housing program is an intervention designed to assist households quickly exit homelessness, return to housing in the community of their choice and not become homeless in the near term. The goals of the Rapid Re-housing program are to reduce the time households are homeless, move households quickly into permanent housing and to reduce the number of households returning to homelessness once their assistance ends.

Riverview Home

A personal care boarding home for low-income consumers with a physical or mental disability who require assistance with the activities of daily living. It provides comprehensive personal care while ensuring the highest possible level of independence for all residents in a home-like environment that is safe and comfortable with staff that is caring and engaged.

Housing Inspection

For providers: Inspection of private market rental housing to assure safety and affordability prior to occupancy by Homeless Services-referred consumers.

Continuum of Care

The Philadelphia Continuum of Care (CoC) is an inter-agency planning body responsible for coordinating and implementing a community-based response to homelessness in the City of Philadelphia. Homeless Services is the Collaborative Applicant to the U.S. Department of Housing and Urban Development for CoC program funding that supports more than 2,500 units of safe haven, permanent and transitional housing for people experiencing homelessness.

Homeless Coordinated Entry and Assessment-Based Housing Referral System (CEA-BHRS)

This system will ensure individuals and families at-risk or experiencing homelessness have access to a streamlined and standardized process that links them to appropriate resources to end their housing crisis. Philadelphia’s (CEA-BHRS) will be launched in 2017.

Most Urgent Projects

Shared Public Spaces

Homeless Services is now developing a holistic, transparent, representative infrastructure for action on homelessness, panhandling and outdoor meal service to make our Shared Public Spaces safe and secure for all.

Winter Initiative

Also we are working now to ensure that no one dies from exposure in below freezing weather. Beginning December 1 we will begin to phase in 450 winter beds, 50 more than last year. We will adopt the respite model pioneered during the Democratic National Convention to focus on housing plans and case management.

Targeting Youth Homelessness

City Council noted that youth homelessness is a disturbing emergent trend exacerbated by access to heroin and related to the rejection of LGBTQ youth by their families. Youth in unsheltered locations or dangerous situations need an immediate safe place to help them meet basic survival needs (shelter, food, clothing, personal hygiene).

The City has awarded funds for the provision of services for homeless youth ages 18-24, (with and without children). Services will provide “crisis housing” and strengthen the crisis response system by providing quick access to shelter and emergency services. The goal is to expand the resources for homeless youth in a systemic way by providing interventions to prevent, shorten, and/or end the experience of homelessness.